Allow 3 to 5 business days for us to custom prepare your pieces before they ship.
Once shipped, delivery takes 8 to 12 business days in the US, 12 to 18 for Alaska and Hawaii, and 8 to 15 in Canada. Everywhere else varies by country, so send us a message and we'll give you an estimate.
How much is shipping?
Shipping is complimentary worldwide, with no minimum spend.
Express is $15 in the lower 48 states and Washington, DC, complimentary on orders from $135, and arrives 5 to 7 business days after it ships. Express isn't available to Alaska, Hawaii, Canada or outside the US yet.
How do I track my order?
Your tracking link is emailed within 48 hours of your order shipping. A new tracking number can take a day or two to show movement.
Do you ship to my country?
We ship worldwide. If your country doesn't appear at checkout, send us a message and we'll sort it out. We can't ship to US territories or military addresses (APO, FPO or DPO) yet.
There is nothing extra to pay on delivery in the US and Canada. Elsewhere, your country may charge import tax on delivery. Full details are in our Shipping Policy.
How do I find my size?
We use US sizes XS to XL. Every product page has a Size guide with garment measurements in inches and cm.
Between sizes or unsure? Send us a message with your usual size and height and we'll guide you to the perfect fit.
Can I order a set in two different sizes?
Yes. The top and the bottom are separate pieces, so you can choose a different size for each.
The Terrace Polo Dress comes with a pair of matching Terrace Shorts included, and you choose the dress size and the shorts size when you order.
Why does my care label show a different size?
You have the right size. Go by the Pars + Palms label: that is your US size and the fit you ordered. The care label uses a different sizing scale, which runs about two sizes larger, so a US S can show as an L there.
What if it doesn't fit?
You can exchange for another size within 30 days of delivery. Send us a message with your order number and the size you'd like, and we'll reply with the return address and instructions. Please don't post anything back before you hear from us.
Once your original is on its way to us we'll ship your new size, subject to stock. Return postage is paid by you, and there's no $15 fee on an exchange.
Can I return something?
Yes, within 30 days of delivery, as long as pieces are unworn and unwashed with all tags attached.
You choose store credit for the full amount you paid, which never expires, an exchange for another size or style, or a refund to your original payment method less a $15 shipping and handling fee.
Send us a message with your order number and we'll reply with the return address and instructions. Please don't post anything back before you hear from us. Return postage is paid by you. More in our Refund Policy.
My order arrived faulty, damaged or wrong
Sorry about that. Send us your order number and a photo within 7 days of delivery and we'll send a replacement, store credit or a full refund, whichever you prefer. There is nothing to send back, and no $15 fee.
Can I change or cancel my order?
Usually yes, as long as it hasn't shipped. Send us a message with your order number as soon as you can.
My discount code didn't work
Each code can be used once, our welcome code is for a first order, and codes don't combine with set discounts. If yours should have worked, send us a message and we'll take a look.
Still need a hand?
Thank you, your message is on its way.
Rae from our team will reply by email within 1 business day.
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