Shipping policy

Where we ship
We ship worldwide. If your country doesn't appear at checkout, email us at hello@parsandpalms.com and we'll sort it out. We can't ship to US territories or military addresses (APO, FPO or DPO) yet.

Shipping costs
Free standard shipping on every order, worldwide, with no minimum spend.
Need it sooner? Express shipping is free once your order reaches $135, and $15 below that, for the lower 48 states and Washington, DC. Express isn't available to Alaska, Hawaii or Canada yet, and isn't currently offered outside the US. A few remote postcodes can't take express either. If yours is one of them, we'll send your order by standard shipping and refund the $15 if you paid it.

Order processing
We custom prepare your pieces before they ship, so please allow 3-5 business days for your order to be prepared. Orders placed on a weekend or public holiday start the next business day.

Delivery times
Once your order has shipped, delivery usually takes:

  • United States: 8-12 business days with standard shipping, or 5-7 with express
  • Alaska and Hawaii: 12-18 business days with standard shipping
  • Canada: 8-15 business days with standard shipping
  • Everywhere else: delivery times vary by destination. Email us with your country and we'll give you an estimate.

Every item in your order ships together in one parcel.

Tracking
As soon as your order ships, we'll email you a tracking link. It usually appears within 24 hours of dispatch, and always within 48 hours. We ship with trusted carriers, including USPS and UPS in the US and Canada Post and Intelcom in Canada.

Customs and duties
United States and Canada: customs duties are prepaid on every order, so you won't be asked to pay duties when your parcel arrives.
Everywhere else: customs duties are included where they apply. Your own country may still charge import tax, such as VAT or GST, when your parcel arrives, along with any fee the carrier adds for collecting it. Those charges are set by your country, not by us.

Delays
Delivery times are estimates, not guarantees. Carrier delays, customs checks and weather can occasionally slow things down. If your order is running late, email us and we'll follow it up with the carrier for you.

Address details
Please check your shipping address at checkout. If you spot a mistake, email us straight away and we'll do our best to update it before your order ships. We can't be responsible for orders delivered to an incorrect address provided at checkout.

Lost or damaged parcels
If your parcel hasn't arrived within 10 business days of its estimated delivery date, or arrives damaged, email us with your order number and we'll make it right. See our Refund Policy for faulty or damaged items.

Questions?
Email hello@parsandpalms.com or call +1 (864) 432-5458. We reply within 24 to 48 hours.