Refund policy

We want you to love every piece. If something isn't right, here's how it works.

Faulty, damaged or not what you ordered
Email us within 7 days of delivery with your order number and a photo. We'll send you a replacement, store credit or a full refund, whichever you prefer.

Wrong size?
Email us within 30 days of delivery with your order number and the size you'd like, and we'll send you the return address and instructions. Once your original item is on its way back to us, we'll ship your new size (subject to availability). Items must be unworn and unwashed, with all tags attached.

Changed your mind?
You can return items within 30 days of delivery. Items must be unworn, unwashed and in their original condition with all tags attached. Every piece is prepared especially for your order, so you can choose from three options: store credit for the full amount you paid, which never expires; an exchange for another size or style; or a refund to your original payment method less a $15 shipping and handling fee. Your store credit is added to your Pars + Palms account as soon as your return has been checked.

How to start a return or exchange
Email hello@parsandpalms.com with your order number and let us know whether you'd like store credit, an exchange or a refund. We'll reply with your return address and instructions. Please don't send anything back before you hear from us, because parcels we aren't expecting can't be matched to an order.

Return shipping
Return postage is paid by you, and we recommend a tracked service. Please write your order number inside the parcel.

What we can't accept
Items that have been worn, washed or altered, or that no longer have their tags. Final sale items and gift cards can't be returned.

Refunds
Once your return arrives and has been checked, we'll email you within 5 business days. Store credit is added to your Pars + Palms account straight away. Refunds go back to your original payment method, and your bank may take a further 5 to 10 business days to show it. Change-of-mind refunds are less the $15 shipping and handling fee, and original shipping charges are refunded only when an item arrived faulty, damaged or incorrect.

Questions?
Email hello@parsandpalms.com or call +1 (864) 432-5458. We reply within 24 to 48 hours.